Thank you for choosing Helm Holidays. We strive to provide you with the best possible travel experiences and services. However, we understand that circumstances may arise where you need to cancel or modify your travel plans. This refund policy outlines the terms and conditions governing refunds for bookings made through the Helm Holidays website. By using our website and making a booking, you agree to comply with this policy.

 

Cancellation and Refund Eligibility:

  • Refunds are subject to the terms and conditions of your specific booking, including any cancellation fees or penalties imposed by airlines, hotels, or other travel service providers. Please review the booking details and cancellation policy specific to your reservation for more information.

 

  • Requests for cancellations and refunds must be made directly to Helm Holidays via email or phone, as provided on our website. We recommend contacting our customer support team as soon as possible to initiate the cancellation process.

 

 

  • Refunds are not guaranteed and are subject to the refund policies of the respective travel service providers involved in your booking.

 

  • Certain bookings may be non-refundable or have specific cancellation restrictions imposed by the travel service provider. In such cases, no refund will be provided.

 

Cancellation and Refund Process:

2.1. To request a cancellation and refund, you must provide the necessary booking details, including your reservation number, name, and contact information.

 

2.2. Our customer support team will review your request and communicate with the relevant travel service providers to determine if a refund is possible.

 

2.3. If a refund is approved, the refund amount and processing time will vary depending on the terms and conditions of the travel service provider. We will make every effort to process the refund as quickly as possible.

 

Non-Refundable Fees and Charges:

3.1. Some bookings may be subject to non-refundable fees or charges imposed by the travel service provider or Helm Holidays. These fees may include, but are not limited to, booking fees, processing fees, or administrative fees. Such fees will be deducted from the refund amount, if applicable.

 

3.2. Any non-refundable fees or charges will be clearly stated during the booking process and in your confirmation email.

 

Force Majeure Events:

4.1. In the event of unforeseen circumstances or force majeure events that result in the cancellation or disruption of your travel plans, Helm Holidays will make every effort to assist you in seeking refunds or alternative arrangements. However, we cannot guarantee refunds in such cases, as they are subject to the policies of the respective travel service providers.

 

Changes to Bookings:

5.1. If you need to make changes to your booking, such as modifying dates, names, or other details, additional fees may apply, and refunds will be subject to the terms and conditions of the travel service providers involved.

 

Refunds for Unused Services:

6.1. No refunds will be provided for any unused portion of your booking, including unused hotel nights, flights, car rentals, tours, or other services, unless explicitly stated in the booking details or applicable travel service provider’s policy.

 

Refunds for Travel Insurance:

7.1. Travel insurance is separate from the booking made through Helm Holidays. Any claims or refunds related to travel insurance should be addressed directly with the insurance provider according to their terms and conditions.

 

Changes to the Refund Policy:

8.1. Helm Holidays reserves the right to modify or update this refund policy at any time without prior notice. The updated policy will be effective immediately.