Introduction

  1. These terms and conditions govern the relationship between Helm Holidays (referred to as “the Company,” “we,” or “us”) and the customer (referred to as “you” or “the traveler”).
  2. By booking a travel arrangement with Helm Holidays, you acknowledge that you have read, understood, and agreed to these terms and conditions.
  3. These terms and conditions are subject to change, and the most recent version will be available on our website. It is your responsibility to review the terms and conditions before making a booking.

 

Booking and Payment

  1. All bookings are subject to availability and confirmation by Helm Holidays.
  2. To make a booking, you must provide all necessary information accurately, including traveler details, contact information, and payment details.
  3. Payment terms, including deposit amounts and due dates, will be communicated to you during the booking process.
  4. Failure to make full payment by the specified due date may result in the cancellation of your booking.

 

Pricing and Inclusions

  1. The prices quoted by Helm Holidays are subject to change without prior notice and are not guaranteed until the booking is confirmed and payment is received.
  2. The prices provided typically include the services and items explicitly mentioned in the itinerary or booking confirmation.
  3. Additional expenses, such as meals, transportation, activities, or services not explicitly stated, are not included in the price and are your responsibility.

 

Cancellations and Amendments

  1. If you wish to cancel or amend your booking, you must notify Helm Holidays in writing or through the designated cancellation process.
  2. Cancellation and amendment fees may apply and will be communicated to you at the time of the request.
  3. Refunds, if applicable, will be processed based on the cancellation policy and may be subject to additional fees or deductions.

 

Travel Documents and Requirements

  1. It is your responsibility to ensure that you possess valid travel documents, including passports, visas, health certificates, and any other requirements for your destination(s).
  2. Helm Holidays may provide assistance or information regarding travel documents, but the ultimate responsibility lies with you.
  3. Any costs or consequences arising from your failure to comply with the travel document requirements are your responsibility.

 

Travel Insurance

  1. Helm Holidays strongly recommends that you obtain comprehensive travel insurance to protect against unforeseen events, cancellations, medical emergencies, and other risks.
  2. It is your responsibility to obtain adequate travel insurance coverage. Helm Holidays is not liable for any loss, injury, or expenses incurred due to your failure to obtain appropriate insurance.

 

Limitation of Liability

  1. Helm Holidays acts as an intermediary between you and various travel service providers, such as airlines, hotels, transportation companies, and tour operators.
  2. We are not liable for any act, omission, error, delay, loss, or damage caused by these third-party providers.
  3. We are not liable for any personal injury, property damage, loss of enjoyment, or other indirect, incidental, or consequential damages arising from your travel arrangements.
  4. In the event of any dispute, our liability is limited to the amount paid for the travel arrangement.

 

Governing Law and Jurisdiction

  1. These terms and conditions shall be governed by and interpreted in accordance with the laws of the jurisdiction where Helm Holidays is based.
  2. Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.